Privacy Policy

1About AGENTÉ

AGENTÉ Technology Ltd. operates a technology-driven property marketplace that connects house hunters, tenants, buyers, landlords, estate agents, agencies, and property managers, through a reverse-marketplace property matching system.

The Platform includes demand-order submissions, property matching systems, in-app messaging, verification systems, analytics systems, escrow and documentation services (where applicable), and communication and transaction-support tools.

2Definitions

“Personal Data” means any information capable of identifying an individual directly or indirectly.

“Sensitive Personal Data” includes: biometric information, facial verification data, government-issued identification information, financial verification data, BVN/NIN-related information, and any data classified as sensitive under applicable law.

“Processing” means any operation performed on personal data, including collection, recording, storage, analysis, disclosure, deletion, transfer, or destruction.

“User” means any person accessing or using the Platform.

3Information We Collect

AGENTÉ may collect various categories of personal and non-personal data depending on how users interact with the Platform. This includes information provided directly by users such as account registration details (including name, email address, phone number, residential location, gender, profile photographs, date of birth where necessary, and login credentials); identity verification information for trust and fraud prevention purposes (including NIN, BVN, facial verification data, government-issued identification, CAC registration details, professional licence information, office verification records, and utility bills or address confirmation documents); property and transaction-related information (including housing preferences, property requests, budgets, property photos, rental expectations, move-in dates, ownership details, and related documentation); as well as communications data, including messages sent through the Platform, customer support interactions, WhatsApp-linked communications, dispute submissions, feedback, and user reviews.

4Information Collected Automatically

AGENTÉ may automatically collect technical and behavioural information relating to users’ interaction with the Platform. This includes device and technical data such as IP address, browser type, operating system, device identifiers, mobile network information, geolocation signals, and login timestamps. It also includes usage data such as pages visited, clicks and navigation patterns, property search behaviour, interaction history, response speed metrics, session duration, and referral sources. In addition, for security and fraud prevention purposes, AGENTÉ may collect security and monitoring data including device fingerprints, behavioural analytics, suspicious activity logs, multiple-account detection data, and risk scoring indicators in order to maintain platform integrity and prevent abuse.

5How We Use Personal Data

AGENTÉ processes personal data for legitimate operational, security, legal, and commercial purposes. This includes using data to provide Platform services such as account management, demand-order processing, property matching, communication facilitation, verification operations, and subscription management. It also includes identity verification to reduce fraud, confirm the identity of agents and landlords, prevent impersonation, and establish accountability; improving matching systems through AI-assisted recommendations, compatibility scoring, personalized search results, and analytics optimization; and maintaining security through fraud prevention, abuse detection, suspicious activity monitoring, cybersecurity protection, and enforcement of Platform policies. In addition, AGENTÉ may use personal data to communicate with users via transactional notifications, WhatsApp alerts, verification notices, service announcements, and marketing communications where permitted, as well as to comply with legal obligations, including regulatory reporting, law enforcement requests, dispute resolution, and tax and other compliance requirements.

6Legal Basis for Processing

AGENTÉ processes personal data on one or more of the following legal bases: user consent, contractual necessity, legitimate business interests, compliance with legal and regulatory obligations, and fraud prevention and other public interest-related purposes.

7Sharing of Information

AGENTÉ does not sell users’ personal data to third parties but may share information in limited circumstances as set out in this Policy, including sharing between Hunters and Agents where necessary to facilitate property matching, communication, and transaction progression subject to user-controlled settings; sharing with trusted third-party service providers such as cloud hosting, payment processors, identity verification, messaging, analytics, cybersecurity, and customer support providers who are bound by confidentiality and data protection obligations; disclosure where required by law, court order, regulatory requirements, fraud prevention, or to protect users and Platform integrity; and in the event of a merger, acquisition, restructuring, or asset transfer, where user data may be transferred as part of the business subject to applicable safeguards.

8Cookies & Tracking Technologies

AGENTÉ may use cookies, pixels, session identifiers, analytics tools, and local storage technologies to maintain login sessions, improve platform performance, analyse user behaviour, personalise user experience, and detect fraud. Users may restrict cookies through their browser settings; however, doing so may limit or disable certain Platform features.

9Data Retention

AGENTÉ retains personal data only for as long as reasonably necessary to provide its services, comply with legal obligations, resolve disputes, enforce agreements, and prevent fraud. Retention periods may vary depending on account status, regulatory requirements, ongoing investigations, and financial or record-keeping obligations. AGENTÉ may also retain certain fraud- or risk-related information after account closure where permitted or required by law.

10Data Security

AGENTÉ implements commercially reasonable administrative, technical, and organizational safeguards to protect user data, including encryption technologies, access controls, secured databases, authentication systems, monitoring tools, server redundancy, vulnerability testing, and fraud detection systems. However, no electronic system is completely secure, and users acknowledge that internet-based services inherently carry cybersecurity risks.

11User Rights

Subject to applicable law, users may have rights in relation to their personal data, including the right to access, correct, or delete their data; object to or restrict certain processing; withdraw consent; request data portability; and lodge complaints with relevant regulatory authorities. Requests may be submitted through the contact details provided below, and AGENTÉ may require identity verification before processing such requests.

12Marketing Communications

AGENTÉ may send users promotional emails, property alerts, marketing messages, service updates, and campaign communications. Users may opt out of non-essential marketing communications through account settings, unsubscribe links, or customer support requests. However, transactional and security-related communications may still be sent where necessary for the operation and protection of the Platform.

13Children’s Privacy

The Platform is not intended for individuals under the age of 18. Accordingly, AGENTÉ does not knowingly collect personal data from minors, and where it becomes aware that such data has been collected without lawful authorization, it may take steps to delete the information.

14International Data Transfers

Where AGENTÉ uses third-party infrastructure providers located outside Nigeria, user data may be processed or stored in foreign jurisdictions. AGENTÉ shall take reasonable steps to ensure that any such cross-border data transfers are subject to appropriate safeguards and that user data receives a level of protection consistent with applicable data protection laws.

15Third-Party Links & Services

The Platform may contain links or integrations with third-party services, including WhatsApp, payment providers, advertising systems, mapping services, external websites, and verification providers. AGENTÉ is not responsible for the privacy practices of such third parties, and users are encouraged to review the privacy policies of those services independently.

16Automated Decision-Making & Analytics

AGENTÉ may use automated systems and AI-assisted tools for property matching, fraud detection, risk analysis, compatibility scoring, spam prevention, and recommendation purposes. These systems are designed to enhance trust, efficiency, personalization, and security across the Platform. AGENTÉ reserves the right to manually review or override automated outcomes where necessary.

17Fraud Prevention & Platform Monitoring

To maintain a trust-centered ecosystem, AGENTÉ may monitor activity logs, analyze behavioural patterns, track suspicious interactions, investigate reports, maintain audit trails, and implement IP and device monitoring. Users acknowledge that certain communications and interactions on the Platform may be reviewed for security, fraud prevention, and compliance purposes.

18Escrow, Payments & Financial Data

Where AGENTÉ introduces escrow systems, rent payment processing, or other digital transaction infrastructure, additional financial privacy and payment terms may apply. In such cases, sensitive financial information may be processed by licensed third-party payment processors and may not be directly stored by AGENTÉ, except where required for operational, legal, or compliance purposes.

19Changes to This Privacy Policy

AGENTÉ may update this Privacy Policy from time to time to reflect legal, regulatory, operational, or technological changes, as well as new Platform features. Any revised version shall become effective upon publication on the Platform, and continued use of the Platform after such publication constitutes acceptance of the updated Policy.

20Regulatory Rights

Users may lodge complaints with the relevant Nigerian data protection authority if they believe their data protection or privacy rights have been violated.